About LifeSecure

LifeSecure is an exciting place to advance your career or start a new one! We’re a fast-growing, innovative, national insurance company dedicated to providing uncomplicated insurance products. Our products include ancillary health and long term care insurance. We are ground breakers and catalysts who are constantly seeking new ways of doing things. Not only are we inspiring change in the insurance industry, we are also an inspiring place to work.

Located in Brighton Michigan, we offer a competitive salary and an annual incentive bonus program, amazing health benefits, wellness reimbursements, career growth opportunities, a casual dress code and a positive corporate culture.

Send us your resume!

We’re always seeking resumes of talented individuals who are interested in joining our team. Please send your resume to [email protected] and we’ll consider you if a position becomes available that might be right for you, or apply for a position listed below.

Need help?
If you have a medical condition or disability and need some help with your application, email us at [email protected].


Client Support Specialist

Join a growing team of professionals dedicated to helping our policy holders resolve problems and share information.  This is more than a phone based support position.  Our team spends time on, web-based LiveChat, email and regular mail communications.  Opportunity to challenge yourself as your workload includes special projects and meaningful input.

Job Description

LifeSecure Insurance Company provides long-term care and supplemental health insurance on a national basis. 

We have a great opportunity to be part of the Policyholder Client Support department.

Responsibilities include coordinating and supporting the processing and handling of policy changes for existing policyholders, processing and resolving premium billing inquiries and answering policy questions or resolving concerns.  This detail-oriented, fast-paced position is critical to providing best-in-class service to our policyholder customers.
 
You will assist policyholders with navigating their electronic policyholder portal and process any change requests.  This position collaborates with other internal departments to research and resolve issues related to coverage, product information, billing and other misc items to ensure customer satisfaction.

Work hours M-F 9:00 am – 6:00 pm or 10:00 am – 7:00 pm Eastern Standard Time 

Requirements:
 • Bachelors degree preferred or equivalent
 • Some insurance office experience helpful
 • Able to work well under pressure and handle multiple assignments
 • Work with a sense of urgency
 • Critical thinking and strong problem solving
 • Excellent communication skills, both written and verbal
 • Strong time management and organizational skills
 • Proficient with computer applications including Microsoft Office products and CRM software 
 • Ability to work collaboratively in a team environment as well as independently in a fast paced 
   environment
 

 

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