About LifeSecure

LifeSecure Insurance Company was founded in 2006 as a Michigan-based insurance company, which quickly expanded to a national presence. LifeSecure is dedicated to providing a different kind of insurance experience to help create a better future for our customers. 

We are always seeking motivated, talented individuals to join our organization. With our competitive salary structure, benefit package and career path opportunities, LifeSecure is an exciting place to advance your career or start a new one.

 

Need help?
If you have a medical condition or disability and need some help with your application, email us at Openings@yourlifesecure.com.


Claims Intake and Customer Service Representative

Responsible for coordinating all aspects of the claim intake process, including evaluating, processing and handling claims. Acts as a liaison for customers, agents, claimants and policyholders regarding the status and eligibility for coverage and all relevant claims. Reviews benefit eligibility and requests information as needed. Ongoing focus on customer service to ensure a positive initial and ongoing claim experience.

Job Description

Exciting opportunity to join a fast-growing, innovative, national insurance company dedicated to providing uncomplicated insurance products and solutions to help people protect themselves from unforeseen health-related risks and expenses. The company’s long term care and ancillary health insurance products are sold through a network of independent marketing organizations, brokers and agents.

Claims Intake and Customer Service Representative

Responsible for coordinating all aspects of the claim intake process, including evaluating, processing and handling claims. Acts as a liaison for customers, agents, claimants and policyholders regarding the status and eligibility for coverage and all relevant claims. Reviews benefit eligibility and requests information as needed. Ongoing focus on customer service to ensure a positive initial and ongoing claim experience.

Essential Duties and Responsibilities: 

  • Educate policyholders, agents and providers on appropriate processing and procedures to enable claims to be processed correctly and timely. 
  • Work directly with policyholders to obtain initial claim information and/or to request missing documents. 
  • Index and review incoming documents for complete and accurate information.
  • Evaluate and escalate documentation for denials, contestable claim investigations or appeals.
  • Respond to telephone, fax and written inquires or forward to the appropriate claims adjudicator.
  • Advises policyholders, agents and providers on appropriate processes and procedures to enable claims to be processed correctly.
  • Follows triage rules to assign and forward information to appropriate claim staff.

Education and Experience Requirements:

  • Associates degree or equivalent work experience
  • Three years of Claims related experience, dealing directly with reviewing claims for completeness, working with medical providers and agents.
  • Ability to interpret and understand Insurance provider explanation of benefits (EOB), invoices, medical notes or other claim related material.
  • Ability to interpret, read Current Procedure Terminology codes (CPT), Explanation of Benefits and ICD-10 coding is a must.
  • 3 years of customer service/call center experience is a plus.

LifeSecure is located in Brighton Michigan We are a dynamic growing organization with a rich employee culture, a competitive salary structure, and benefit package.

If you are interested please send your resume along with salary requirements to openings@yourlifesecure.com.

EEO

   





LifeSecure Insurance Company  -  10559 Citation Drive, Suite 300    Brighton, MI 48116

Telephone: 866-582-7702    Fax: 810-220-7707