About LifeSecure

LifeSecure is an exciting place to advance your career or start a new one! We’re a fast-growing, innovative, national insurance company dedicated to providing uncomplicated insurance products. Our products include ancillary health and long term care insurance. We are ground breakers and catalysts who are constantly seeking new ways of doing things. Not only are we inspiring change in the insurance industry, we are also an inspiring place to work.

Located in Brighton Michigan, we offer a competitive salary and an annual incentive bonus program, amazing health benefits, wellness reimbursements, career growth opportunities, a casual dress code and a positive corporate culture.

Send us your resume!

We’re always seeking resumes of talented individuals who are interested in joining our team. Please send your resume to Openings@yourlifesecure.com and we’ll consider you if a position becomes available that might be right for you, or apply for a position listed below.

Need help?
If you have a medical condition or disability and need some help with your application, email us at Openings@yourlifesecure.com.

Claims Intake and Customer Service Representative

Responsible for coordinating all aspects of the claim intake process, including evaluating, processing and handling claims. 

Job Description

Essential Duties and Responsibilities:

Educate policyholders, agents and providers on appropriate processing and procedures to enable claims to be processed correctly and timely. 

Work directly with policyholders to obtain initial claim information and/or to request missing documents. 

Index and review incoming documents for complete and accurate information.

Respond to telephone, fax and written inquires or forward to the appropriate claims adjudicator.

Advises policyholders, agents and providers on appropriate processes and procedures to enable claims to be processed correctly.

Follows triage rules to assign and forward information to appropriate claim staff.

Education and Experience Requirements:

  • Associates degree or equivalent work experience

  • Three years of Claims related experience, dealing directly with reviewing claims for completeness, working with policy holders, medical providers and agents.

  • Ability to interpret and understand Insurance provider explanation of benefits (EOB), invoices, medical notes or other claim related material.

  • Ability to interpret, read Current Procedure Terminology codes (CPT), Explanation of Benefits and ICD-10 coding is a must.

  • 3 years customer service/call center experience is a plus.

  • This position is a remote- work from home position.

Proof of COVID-19 vaccination is a condition or employment.